This Privacy Policy explains what information Sergeant Fire & Safety Solutions collects through this website, why we collect it, and how we handle it. It describes how the website works today. If the way we handle information changes, this page will be updated.
Information you give us
The only information this website asks you for is what you type into our request form. That form collects:
- Your name
- Your business name
- Your phone number
- Your email address
- Your type of business
- The service you are interested in
- Any message you choose to write
You decide what to send us. If you would rather not use the form, you are welcome to call or email us instead.
What we do with it
We use the details you submit to respond to your inquiry: to answer your questions, to discuss the service you asked about, and to arrange a quote or a visit if that is what you want. We do not use your contact details for unrelated marketing, and submitting the form does not sign you up to a mailing list.
When a valid inquiry is submitted, it is saved privately inside this website’s WordPress administration area so we do not lose it, and a notification may be emailed to our team so we can reply promptly.
Technical information
Running a website securely involves handling a limited amount of technical information. When you submit the form, our anti-spam checks look briefly at technical details of the request, such as the network address it came from and how quickly the form was completed, so that automated spam submissions can be rejected. This information is used at the moment of submission and is not stored alongside your inquiry.
Our web host and email provider may keep their own operational and security logs, as any hosting service does. Those records are handled under their own policies and are used for keeping services running and secure.
Why we process this information
- To respond to inquiries and provide the services you ask about
- To operate, maintain, and secure this website
- To administer the WordPress software that runs the site
- To prevent spam and abuse of our forms
How long we keep it
We keep inquiries for as long as they are useful for serving you and for keeping reasonable records of our business communications, and then remove them. If you would like your inquiry deleted sooner, contact us and we will remove it.
We do not sell your information
We do not sell, rent, or trade the information you send us. We do not share it with third parties for their own marketing.
Service providers
This website relies on ordinary infrastructure to work: a hosting provider that runs the site, and an email service that delivers notifications. Those providers necessarily process the information that passes through them in order to provide their service. Where we use additional third-party services in the future, they will be used for the purposes described in this policy.
Security
We take reasonable steps to protect the information submitted through this site, including keeping inquiries private within the site’s administration area rather than publishing them. No website or method of transmission over the internet can be guaranteed to be completely secure, so please do not send sensitive personal information, payment details, or account credentials through the form.
Children
This website is intended for business inquiries and is not directed at children.
Changes to this policy
We may update this policy as the website or our practices change. The date shown at the top of this page reflects the most recent update.
Contact us about your information
If you have a question about this policy, or you would like us to correct or delete an inquiry you sent us, please get in touch using the contact details published on our contact page.
This page describes our practices in plain language. It is not legal advice, and it does not claim compliance with any particular regulation or certification scheme.